Spectare Watch Company Workshop Terms & Conditions
1. General Booking & Payment By placing a booking for a workshop with Spectare Watch Company, you agree to these Terms and Conditions. Full payment is required at the time of booking to secure your place and to allow for the prompt ordering of your specific watch components.
2. Cancellation and Refund Policy Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, leisure activities booked for specific dates do not automatically qualify for a standard 14-day cooling-off period. Furthermore, where customers purchase bespoke or personalised goods, they will be exempt from the cooling-off period and will no longer have the automatic right to cancel.
Because your workshop booking includes custom-ordered and bespoke parts tailored to your specifications which cannot easily be resold, our cancellation policy is as follows:
Refunds: Direct refunds for workshop bookings are generally not available.
Rescheduling & Credit: If you are unable to attend your booked session, we offer the option to transfer your booking value as credit towards a future workshop date.
Cancellation Charges: Should you require a cancellation rather than a date transfer, a 50% charge of the total booking fee will be retained to cover the costs of the bespoke materials already procured for your build.
3. Attendance Please arrive promptly for your scheduled session. Due to the structured nature of the 4-hour watch assembly process, late arrivals may not be able to complete their build and will not be eligible for a refund.
4. Liability for Damage to Tools and Premises Participants are expected to handle all provided watchmaking tools and equipment with reasonable care. You will be held solely liable for any negligent or intentional damage caused by you to the workshop tools, equipment, or the venue during your session, and you may be required to fully reimburse Spectare Watch Company for the cost of repair or replacement.
5. Liability for Component Damage The workshop is a hands-on, guided educational experience where you will be assembling delicate mechanical components. While our instructors will provide expert guidance, Spectare Watch Company is not liable for the cost of replacing any bespoke watch parts (including dials, hands, or movements) that are accidentally scratched, broken, or otherwise damaged by your own actions during the assembly process.
6. Statutory Liability Nothing in these Terms and Conditions shall limit or exclude Spectare Watch Company’s liability for death or personal injury caused by our negligence, nor for any other liability which cannot be legally excluded or limited under UK consumer protection law.
7. Guarantee and Statutory Rights
In accordance with the Consumer Rights Act 2015, any product or service supplied must be of satisfactory quality, fit for purpose, and as described.
If a physical component supplied by Spectare Watch Company (such as the movement, case, or dial) is inherently faulty within the first 30 days of your workshop, you can claim a full refund for that specific part or request a replacement.
If a manufacturing fault develops in a component within the first six months, it is legally presumed the fault was present at the time you took ownership, and you must give us one opportunity to repair or replace the defective component before claiming a refund.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.
8. Guarantee Exclusions
Because the watch is assembled by the participant, this guarantee specifically covers manufacturing and material defects in the provided parts.
The guarantee does not cover normal wear and tear due to ageing and normal deterioration.
It also excludes damage resulting from improper handling, accidents, misuse, or shock and impact.
As these watches are fitted with custom casing parts by the participant, they will not be guaranteed water-resistant at any time, and any damage caused by water ingress due to mishandling or misuse is not covered.
Any subsequent tampering, such as opening the case back, modifying parts, or intervention by an unauthorised third party, will void the warranty coverage.
Terms and Conditions for Watch Repair Services
1. General Overview
These Terms and Conditions apply to all watch repair, servicing, and restoration work undertaken by Spectare Watch Company Ltd. ("we," "us," or "our").
By authorising us to proceed with a repair or service, the customer ("you") agrees to these terms.
2. Estimates and Quotations
All initial estimates provided before physical inspection are approximate.
Once we receive and inspect the timepiece, we will provide a formal quotation. No work will commence until you have explicitly approved this quotation in writing.
If you decline the quotation, the watch will be returned to you. For mail-in repairs, you may be responsible for the cost of return postage.
3. Delivery, Shipping, and Transit
In-Person: Watches dropped off in person will be logged, and you will receive a receipt of deposit which must be presented upon collection.
Mail-In: For watches sent to us via courier or postal service, you are solely responsible for ensuring the item is securely packaged and adequately insured during transit to our workshop. Our liability for your timepiece begins only once it is physically signed for and received at our premises.
Return Shipping: Unless otherwise agreed, repaired items will be returned via a fully tracked and insured postal service. The cost of return shipping will be outlined in your quotation.
4. Scope of Work and Parts
We will only carry out the work agreed upon in the approved quotation.
If additional issues are discovered during the repair process, work will be paused, and we will contact you with an updated quotation.
We use genuine manufacturer parts wherever possible. If original parts are unavailable, we will consult you before using high-quality generic or aftermarket alternatives.
5. Timeframes
Turnaround times are estimates and depend on the complexity of the repair and parts availability.
We cannot be held liable for delays caused by third-party suppliers or unforeseen internal complexities. We will keep you informed of any significant delays.
6. Warranty and Guarantees
We provide a 12-month guarantee on full servicing and a 3-month guarantee on basic repairs (e.g., battery replacements, crystal fitting, minor component swaps). The warranty period commences from the date of dispatch or collection.
Exclusions: This warranty strictly covers our labour and the specific parts replaced during the service. It is voided if the watch is opened, repaired, or tampered with by a third party, or if it suffers from accidental damage, shock, or improper use.
Water Resistance: Vintage watches are not guaranteed to be water-resistant unless explicitly certified and stated in your final service documentation.
7. Liability and Care
Your timepiece is securely stored and fully insured against fire, theft, and loss while on our premises.
In the event of loss or irreparable damage caused by our negligence, our liability is strictly limited to the repair, replacement, or fair market value of the watch in its pre-repair condition.
We are not liable for pre-existing damage, dial degradation, or the failure of fragile vintage components (such as hands or degraded luminescent material) that may break during standard, careful disassembly.
8. Payment and Uncollected Goods
Payment is due in full upon completion of the work, prior to the dispatch or collection of the watch.
Under the Torts (Interference with Goods) Act 1977, if a watch remains unpaid and uncollected for a period of 3 months after we have notified you of its completion, we reserve the right to sell the item to recover our costs. We will issue a formal written "Notice of Intention to Sell" before taking any action, forwarding any surplus proceeds to you after deducting the repair costs and sale expenses.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales.